# Refund Policy

**Last Updated:** [DATE]

## General Policy

We want you to be satisfied with your purchase. Here are our refund terms:

## Monthly Subscriptions

- **First month:** Full refund available within 14 days of initial purchase if you are not satisfied
- **Subsequent months:** No refunds for partial billing periods. Cancel anytime and your access continues until the end of your current billing period
- **Request method:** Email [SUPPORT EMAIL] or use the cancellation portal in your account settings

## Annual Subscriptions

- **First 30 days:** Full refund minus any free trial period already used
- **After 30 days:** Pro-rated refund for remaining unused months, minus a 15% administrative fee
- **Request method:** Email [SUPPORT EMAIL]

## What Qualifies for a Refund

- Service downtime lasting more than 48 hours
- Billing errors (double charges, incorrect amounts)
- Technical issues preventing core functionality (worksheet generation, account access) that we are unable to resolve within 7 days

## What Does NOT Qualify

- Change of mind after the initial refund window
- Dissatisfaction with AI-generated content quality (see our accuracy disclaimer in Terms of Service)
- Requests from terminated accounts (for policy violations)
- Partial refunds for features you chose not to use

## How to Request a Refund

1. Log into your account
2. Navigate to Billing → Refund Request
3. Select a reason and submit

Or email us directly at [SUPPORT EMAIL]

We will respond within 5 business days. Refunds are processed to your original payment method within 7-10 business days after approval.

## Chargebacks

If you dispute a charge with your payment provider instead of contacting us, your account will be suspended pending investigation. We prefer to resolve issues directly and will work with you to find a solution.

## Contact

For refund inquiries: [SUPPORT EMAIL]

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*This document is a template. Review with a qualified attorney before publishing.*